Returns & Refunds — agèa
This policy applies to new orders placed from October 13, 2026. Earlier purchases retain the policy and legal rights applicable when the order was placed.
Change-of-mind returns
We do not offer voluntary returns or exchanges for change of mind, incorrect size selected by the customer, or personal preference. Please check the product details and contact us before purchasing if you need help.
Faulty, damaged or incorrect items
If your item arrives damaged, is defective, is not as described, or is the wrong item, contact ddding9912@gmail.com with your order number and clear photographs. Please report the issue as soon as reasonably possible. We will assess the issue and arrange an appropriate repair, replacement or refund, subject to your rights under applicable law. We will arrange or reimburse reasonable return shipping for a confirmed defect, transit damage or fulfilment error.
Please contact us before sending a return. We will provide return instructions and the correct return address; our registered office is not automatically a return destination.
Refunds
Approved refunds are returned to the original payment method. Your payment provider may require additional processing time. Any refund required by law will be issued within the applicable statutory time limit.
Order changes and cancellation
Contact us promptly if you need to correct or cancel an order. We will help where possible before dispatch. This does not limit any cancellation rights provided by law.
Your statutory rights
Nothing in this policy excludes or limits rights or remedies available under applicable consumer protection or sale-of-goods laws, including statutory cancellation and refund rights.
Operated by WINDSOR JEWELRY DESIGN INC. Contact: ddding9912@gmail.com | +1 604-783-9912.